According to BusinessWeek:
Privacy was found
to be the number one consumer issue of Internet users. Following that
were the issues of
security, spam, and business reliability.
78% of online users
would increase their Internet use if privacy practices were disclosed.
61% of non-users would
be more likely to use the Internet if privacy practices were disclosed.
The concern of users
over the privacy issues is one of the biggest inhibitors on the Internet
right now. All businesses
stand to miss out on billions of dollars of revenue unless they
address these concerns
in a way that increases the confidence of web users in their ability
to do business on
the Internet with the assurance that their privacy is protected.
The Statistics:
76% of users express
concern over sites monitoring their browsing on the Internet.
(BCG Consumer Survey)
70% are concerned about
privacy and security when making purchases online.
(BCG Consumer Survey)
63% of reluctant users
say they would divulge information if told clearly how it will be used.
(Harris/Westin Survey)
40% of users have provided
false information at least once while registering at a Web site.
(Georgia Tech Survey)
Companies that disclose
their information gathering and dissemination practices have a
200 - 300% better
chance of transacting with the customer and getting repeat business.
(BCG Consumer Survey)
Addressing the users'
privacy concerns can allow electronic commerce revenue to double
from $6 billion to
an estimated $12 billion by 2000.
(BCG Consumer Survey)